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4 business processes that can be outsourced

The team at Indigo8 Corporate Services point out some of the benefits of outsourcing.
The team at Indigo8 Corporate Services point out some of the benefits of outsourcing.

Whether you need to free up your time, control expenses, improve productivity, or access skilled experts, there are a lot of pros to outsourcing parts of your business’s operations.

At Indigo8 Corporate Services, we are experts at handling some of the time-consuming tasks and have a team of people with specialised skills to do it for you. Here we point out four key areas of small to medium-size businesses that can be outsourced.

1. Social media strategy

If you want to grow your business’s brand online and talk to more of your potential customers, having a social media strategy is a must. Indigo8’s Communications Manager Annette Micallef is an expert in this field and says: “Many small business owners don’t prioritise their social media marketing because they simply don’t have the time to execute it properly or they are unsure of what they need to do.

“There are a lot of moving parts when creating and executing a business’s social media strategy. Not only do you have to outline your goals, do your research, and create relevant content for multiple channels, but you also need to ensure you post often and then monitor engagement, so you can review what is and isn’t working.”

Outsourcing this function is a win-win; not only does it save you a bunch of time, but you can also increase your brand’s presence online and generate more sales.

2. Administration and processing tasks

Our team has over 20 years of experience processing our clients’ customer and donor acquisitions across many industries including direct sales, telecommunications, energy, non-profits and charities, and food delivery. It’s a niche service that requires a dedicated team of professionals to get it done right. That’s why businesses choose to outsource this to Indigo8.

Kyle Yoon is the company’s Relationships Manager and he’s the man responsible for looking after our clients who use this service.

“We offer quality end-to-end solutions and handle all of the back-office activities within a direct marketing campaign. The tasks we do are often time-consuming and require experienced specialists to complete the critical components. Our clients trust us to do this for them.

“From vetting sales contractors and employees, creating ID badges, and providing software and equipment to processing sales, validating and checking sales data, and providing analytics and reporting. Everything we do is to ensure our clients’ campaigns are running smoothly and are successful.”

3. Call centre services

It’s not unusual for businesses to outsource their call centre requirements to specialist companies – there are a lot of resources required to deliver excellent customer service.

Indigo8 has a boutique Aussie call centre based in Rosebery. The team make verification, welcome and sales calls on behalf of our clients’ brands.

Kurtis Kendall is the company’s Call Centre Manager and says that clients choose to outsource because they are looking for ways to save time and resources.

“It’s a lot more cost-effective for our customers to outsource call centre services to us because we have the systems and processes in place. From state-of-the-art software to our knowledgeable staff who are highly trained to represent our clients’ brands,” Kurtis says.

4. Software development

Did you know that in 2018, consumers downloaded 205.4 billion mobile apps to their connected devices? App development is a huge industry, and consumers are not the only ones benefiting. Companies now rely on mobile apps to do business too – this is something Indigo8 has been helping its clients with.

Forget time-consuming manual tasks – our mobile app AVI8 has been designed to streamline companies’ sales processes and can be tailored to suit any business requirement. The cloud-based platform can collect validate, process and store sales data in real-time. We think it’s pretty clever and so do our clients who use it for their sales and marketing campaigns.

So, if your business is looking to save time, tighten the budget, or improve productivity, talk to the team at Indigo8 Corporate Services. We have a whole host of services that may be a good fit for your business.

To learn more about how we could work with your brand call us on +61 2 9058 7900 or


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